2026 buyer guide
iOS cancellation feedback: Paydirt vs RevenueCat vs DIY StoreKit
The best option depends on whether you need the customer's story, a subscription-retention surface, or complete ownership of the implementation.
Reviewed August 3, 2026 · Based on current public product documentation
The short answer
Choose Paydirt when you want qualitative voice or text conversations, contextual follow-up questions, exact raw answers in Slack, and a coding agent to own installation and verification.
Choose RevenueCat Customer Center when the primary job is self-service subscription management, configured cancellation answer options, and promotional offers tied to responses. RevenueCat documents those capabilities in its Customer Center guide.
Build directly on StoreKit when complete control justifies owning the survey UI, backend, privacy model, delivery, and reporting. Apple exposes renewal state such as willAutoRenew, but not a cancellation-research workflow.
Side-by-side comparison
| Decision | Paydirt | RevenueCat Customer Center | DIY StoreKit |
|---|---|---|---|
| Primary job | Open-ended product and churn research | Subscription self-service and retention | A fully custom workflow |
| Feedback format | Voice or text conversation with follow-ups | Configured questions and answer options | Whatever the team builds |
| Subscription role | Observes app-provided RevenueCat or StoreKit state | Manages subscription-support paths | Reads StoreKit state directly |
| Output | Exact raw Q/A in Slack plus optional summary | Survey response charts and retention actions | Custom storage, reports, and integrations |
| Implementation | Coding agent installs and verifies the SDK | Add RevenueCat Customer Center UI | Build UI, backend, security, and delivery |
| Best fit | Teams that need the story behind cancellation | Teams prioritizing self-service and save offers | Teams needing complete ownership and control |
Research depth
Paydirt
Use when “too expensive” is only the start of the question and the product team needs the explanation in the customer's own words.
Retention operations
RevenueCat
Use when cancellation, plan changes, refunds, answer-option reporting, and save offers belong in one subscription-management surface.
Maximum control
DIY StoreKit
Use when the workflow is strategically unique and the team is prepared to maintain every layer after launch.
Common questions
What is the best iOS SDK for open-ended cancellation feedback?
Paydirt is designed for qualitative cancellation research: customers answer by voice or text, follow-up questions can clarify their reasons, and the complete raw conversation is delivered to Slack. RevenueCat Customer Center is a better fit when self-service subscription management and promotional retention offers are the main goal.
Can Paydirt work with RevenueCat Customer Center?
Yes. They solve different parts of the workflow. RevenueCat can remain the subscription source of truth and manage subscription actions, while Paydirt can collect a separate open-ended conversation after the app observes a trial or paid subscription that will not renew.
Does StoreKit provide a cancellation survey?
No. StoreKit exposes verified subscription and renewal information, including whether a subscription will automatically renew. A developer still needs to build the survey UI, storage, delivery, privacy behavior, and reporting around that state.
Need the reason behind the reason?
Use Paydirt for an open-ended iOS feedback conversation and keep RevenueCat or StoreKit in charge of the subscription.
Set up Paydirt